GoBrookie LLC ("GoBrookie", "we", "us" or "our") provides lead and showing management software for residential property teams. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website at gobrookie.com, the GoBrookie web dashboard, the GoBrookie mobile apps, and text messages sent by or through GoBrookie (together, the "Services").
1. Who this policy covers
This policy covers:
- Website visitors, including people who request a demo.
- Customers and users: property management companies that use GoBrookie, and the managers, leasing agents and property owners they give access to.
- Renters and prospective renters whose rental inquiries are handled through GoBrookie by a property management company.
2. Our role for renter information
When a property management company uses GoBrookie to manage rental inquiries, that company decides how renters' information is used, and we process it on the company's behalf to provide the Services. If you are a renter, you can contact the property management company or us about your information, and we will help.
3. Information we collect
Information you give us. Your name, email address, phone number, company, role and anything you write to us, for example when you request a demo, use an account or contact support.
Account and usage information. Sign-in details, the actions you take in the Services, device and app information, and push notification tokens.
Rental inquiry information. When a renter enquires about a property, the lead emails and records a property management company manages in GoBrookie may include the renter's name, phone number and email address, the unit they asked about, their move-in date, details they chose to share (such as pets or bedrooms), showing details and feedback, application status, and text messages exchanged.
Information collected automatically. IP address, browser and device type, pages viewed and similar technical information, collected using cookies and similar technologies that are needed for the website and Services to work and to understand how they are used.
Consent records. When you agree to receive text messages, we record your phone number, the time, the wording you agreed to and how you agreed. When you opt out, we record that too.
4. How we use information
We use personal information to:
- provide, operate and support the Services, including routing leads, sending text messages and notifications, and scheduling showings;
- respond to demo requests and support questions;
- keep the Services secure and prevent fraud and abuse;
- understand how the Services are used and improve them; and
- meet our legal obligations and enforce our terms.
We do not sell personal information, and we do not use renters' information to market GoBrookie.
5. How we share information
We share personal information only as described below:
- With the property management company. Renter information is available to the property management company handling the inquiry, and to the people it gives access to in GoBrookie.
- With service providers. We use service providers for hosting and databases, email delivery, text message delivery, customer support, and software that helps read lead emails and prepare summaries. They may use personal information only to provide services to us.
- For legal reasons. To comply with the law or a lawful request, and to protect the rights, safety and property of GoBrookie, our customers, renters or others.
- In a business transfer. If GoBrookie is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.
- With your consent or at your direction.
We do not sell personal information or share it for cross-context behavioral advertising.
6. Text messages (SMS)
When you give us your mobile number and agree to receive text messages, we use your number only to send the messages you agreed to receive, such as replies to a rental inquiry, showing confirmations and reminders, or messages about your demo request or account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms for details.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We will not sell or share mobile information, including text messaging opt-in data and consent, with third parties, affiliates or lead generators for their marketing or promotional purposes.
Sharing information with subcontractors for essential support services, such as text message delivery and customer service, is allowed, and is limited to what they need to provide those services to us.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Cookies and analytics
We use cookies and similar technologies that are needed for the website and Services to work, and to measure how the website is used. We do not use advertising cookies or sell information collected by cookies. You can control cookies in your browser settings; blocking some cookies may stop parts of the Services from working.
8. How long we keep information
We keep personal information for as long as we need it to provide the Services and for the purposes described in this policy. Property management companies decide how long renter information is kept in their account, and when a company stops using GoBrookie we delete or anonymize its data within a reasonable period, unless the law requires us to keep it. We keep records of text message consent and opt-outs for as long as needed to show that we met messaging laws.
9. Security
We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your choices and rights
- Text messages: reply STOP to any message to opt out. Reply START to opt back in.
- Email: use the unsubscribe link in any marketing email.
- Access, correction and deletion: you can ask to see, correct or delete your personal information, or for a copy of it. Depending on where you live, you may have additional rights under state privacy laws. Email privacy@gobrookie.com and we will respond as the law requires. We may need to verify your identity first, and we will not treat you differently for making a request.
- Deleting your account: see Support.
If you are a renter and your request relates to information a property management company manages in GoBrookie, we may pass your request to that company and help it respond.
11. Children
The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
12. Where information is processed
GoBrookie is based in the United States and the Services are intended for use in the United States. Personal information is processed in the United States and may be processed in other countries where our service providers operate, with safeguards appropriate to that processing.
13. Changes to this policy
We may update this policy from time to time. We will post the updated version here and change the "Last updated" date. If we make material changes, we will give notice through the Services or by email.
14. Contact us
GoBrookie LLC Philadelphia, Pennsylvania, United States Email: privacy@gobrookie.com
Questions about this page? Email privacy@gobrookie.com