These Terms of Service ("Terms") govern your access to and use of the GoBrookie website, web dashboard, mobile apps and messaging (the "Services"), provided by GoBrookie LLC, a Pennsylvania limited liability company ("GoBrookie", "we", "us" or "our"). By using the Services, you agree to these Terms. If you use the Services on behalf of a company, you agree to these Terms on its behalf and confirm you have authority to do so. If your company has signed a separate agreement with GoBrookie, that agreement controls where it conflicts with these Terms.
1. The Services
GoBrookie helps residential property teams manage rental leads and showings: collecting inquiries from listing sites, routing leads to agents, sending text messages to renters, scheduling showings, and tracking applications and leases. We may add, change or remove features over time. If we remove a feature you pay for in a way that materially reduces the Services, we will give reasonable notice.
2. Accounts
You must be at least 18 years old to use the Services. Give us accurate information, keep your sign-in details secure, and tell us promptly at support@gobrookie.com if you believe your account has been compromised. You are responsible for activity under your account. Company administrators control the accounts of the people they invite and may suspend or remove them.
3. Texting renters and other contacts
If you use GoBrookie to send text messages, you are the sender of those messages and you agree to:
- obtain, and be able to show, any consent the law requires before you text anyone, including under the Telephone Consumer Protection Act and state laws;
- identify your business in your messages and send only messages related to the person's inquiry or relationship with you;
- honor opt-outs. GoBrookie processes STOP replies automatically, and you will not try to message anyone who has opted out;
- follow mobile carrier requirements, including registering your business for text messaging where required; and
- never send illegal, misleading or deceptive content, spam, or content that carriers prohibit.
We may suspend messaging from any account that breaks these rules or that carriers flag.
4. Fair housing and your decisions
GoBrookie organizes and routes rental inquiries. It does not screen applicants, score renters, make housing decisions or provide legal advice. You are responsible for your leasing decisions and for complying with the Fair Housing Act and all other housing, privacy and consumer protection laws that apply to you.
5. Acceptable use
You will not: use the Services for anything unlawful; upload malicious code; try to access accounts or data that are not yours; interfere with or overload the Services; copy, reverse engineer or resell the Services except as the law allows; or scrape or harvest data from the Services.
6. Your data
You keep all rights to the data you and your team put into GoBrookie ("Customer Data"). You give us permission to host, process and display Customer Data to provide and support the Services, and as described in our Privacy Policy. You are responsible for having the right to provide Customer Data, including renters' information. When your account ends, we will make Customer Data available for export on request for 30 days, then delete it within a reasonable period unless the law requires us to keep it.
7. Fees
If you subscribe to a paid plan, you agree to pay the fees in your order or on our pricing page, plus applicable taxes. Fees are billed in advance and are non-refundable except where the law or your agreement says otherwise. We may suspend the Services if fees are overdue, after giving notice.
8. Third-party services
The Services work with services we don't control, such as listing sites, mobile carriers, calendar apps and app stores. Their terms apply to your use of them, and we are not responsible for them. Mobile carriers are not liable for delayed or undelivered messages.
9. Mobile apps
Our mobile apps are licensed, not sold, for use with your GoBrookie account. App store terms also apply when you download them. Apple, Google and other app store providers are not parties to these Terms and are not responsible for the apps or for supporting them.
10. Our intellectual property
GoBrookie and its licensors own the Services, including the software, the design and the GoBrookie name and logo. These Terms do not give you any rights to them other than to use the Services. If you send us feedback, we may use it without any obligation to you.
11. Disclaimers
The Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Services will be uninterrupted or error-free, that every message will be delivered, or any particular leasing result.
12. Limitation of liability
To the fullest extent the law allows, GoBrookie will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the 12 months before the claim arose, or US$100 if you have not paid us anything.
13. Indemnity
You will defend and indemnify GoBrookie against claims arising from your Customer Data, the messages you send, your leasing decisions, or your breach of these Terms or the law.
14. Suspension and termination
You may stop using the Services at any time. We may suspend or end your access if you break these Terms, if your use creates legal or security risk, or if the law requires it. Sections that by their nature should survive termination, including sections 6, 11, 12, 13 and 15, will survive.
15. Governing law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Philadelphia County, Pennsylvania, and you and GoBrookie consent to their jurisdiction.
16. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here, change the "Last updated" date and give notice of material changes. If you keep using the Services after changes take effect, you accept the updated Terms.
17. Contact
GoBrookie LLC, Philadelphia, Pennsylvania, United States Email: support@gobrookie.com
Questions about this page? Email support@gobrookie.com