These SMS Terms explain the text messages sent by and through GoBrookie, and how to stop them. They form part of our Terms of Service, and our Privacy Policy explains how we handle your information.
1. Who sends the messages
GoBrookie LLC runs two kinds of text messaging:
- GoBrookie account and demo messages. Sent by GoBrookie LLC to people who request a demo or use GoBrookie, about their demo request, account or support request.
- Rental inquiry messages. Sent through GoBrookie on behalf of property management companies that use GoBrookie, to renters who inquired with them about a rental property. Each message identifies the property management company it is sent for.
2. How you agree to receive messages
- Account and demo messages: by entering your mobile number and ticking the SMS consent box, which is never pre-ticked, on our demo request form at gobrookie.com/contact.
- Rental inquiry messages: by giving your phone number to a property management company when you inquire about a rental property, and agreeing to be contacted by text about your inquiry.
Consent to receive text messages is not a condition of any purchase.
3. What messages you may receive
- Replies to a rental inquiry, and questions about your move-in date or what you're looking for
- Showing confirmations, with links to confirm, add the showing to your calendar or get directions
- Showing reminders, usually the day before and the morning of a showing
- Rescheduling updates, follow-ups after a showing, and links to finish your details or the next steps on an application
- Messages about your GoBrookie demo request, account or support request
GoBrookie never uses your number to send its own marketing messages to renters.
4. Message frequency
Message frequency varies, depending on your inquiry or request.
5. Cost
Message and data rates may apply. GoBrookie does not charge you for text messages; your mobile carrier's standard rates apply.
6. How to stop messages
Reply STOP to any message to stop receiving them. You can also reply CANCEL, END, QUIT, UNSUBSCRIBE or STOPALL. You will receive one final message confirming you have been unsubscribed, and no further messages from that number. You can also opt out by emailing support@gobrookie.com.
To start receiving messages again, reply START.
Example confirmation: "GoBrookie: You're unsubscribed and won't receive more texts from this number. Reply START to resubscribe."
7. Help
Reply HELP to any message for help, or email support@gobrookie.com.
Example reply: "GoBrookie: Help with texts about your rental inquiry or demo. Email support@gobrookie.com or visit gobrookie.com/support. Msg & data rates may apply. Reply STOP to opt out."
8. Carriers
Mobile carriers are not liable for delayed or undelivered messages.
9. Eligibility
To receive messages, you must be at least 18 years old and the account holder for the mobile number, or have the account holder's permission.
10. Message content
We do not send illegal, misleading or deceptive content through our messaging programs, and the property management companies that use GoBrookie agree not to.
11. Privacy
We handle your information as described in our Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
12. Changes to these terms
We may update these SMS Terms from time to time. We will post the updated version here and change the "Last updated" date.
13. Contact
GoBrookie LLC, Philadelphia, Pennsylvania, United States Email: support@gobrookie.com
Questions about this page? Email support@gobrookie.com